Return Policy

All returned items must include a Return Authorization Number. Call us at 1-877-768-7287 to notify us of your intent to return an item, and for return instructions. For purposes of returning items back to us, please retain the original packing materials.

30-Day Satisfaction Guarantee:

If for any reason you are not completely satisfied with any item, simply return it in its original condition within 30 days of the shipping date for a complete refund of the merchandise price, an in-house credit, or exchange for another product. If you return an item, your refund will not include the original shipping and handling costs. It is your responsibility to pay return shipping and to fully insure the merchandise you are returning. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

You may ship your package back to us via courier or postal service. We recommend using a courier so your package can be tracked from the shipping point to our store. Remember, you are now the responsible party of the package and are taking full responsibility for the item in case of damage or loss. If the item is damaged while in transit, we will notify you, but you must file a claim with your preferred shipper. We also suggest that you insure your package for its full value. You will be responsible for return shipping charges unless your product is defective or was shipped in error.

Items that are returned must be in "as new" condition in their original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. We do not charge a restocking fee, however, returned items that do not arrive in the "as new" condition described above are subject to disqualification, depreciation due to damage or additional charges, at our discretion, to cover repair costs or reconditioning charges necessary to make the item sellable.

Non-Returnable Items:

The following items are not covered by this return policy: clearance items, items identified as non-returnable, discontinued items, used products, demo gear opened software, electronic software downloads, sheet music, books, CDs, videos, in-ear buds, headphones, earplugs, in-ear monitors, microphones, harmonicas, instrument mouthpieces, strings, reeds, cleaning products, and special orders.

Damaged or Defective Items:

If you have received a damaged or defective product, we will either send a courier to your location, with a pre-printed label for the package, and all you have to do is hand them the packaged and sealed item being returned; or we will email a label that you can use to send the package back to us at no cost to you, by dropping the package off with a courier company, appointed by us.

Defective items need to be returned to us; please do not throw the broken items away. We need these items back so we can evaluate the defect and prevent this from happening with future products, and also in some cases to request a credit from our supplier. It is cheapest for you if you can use our packaging to return the item, and we will usually refund the cost for shipping defective items. Please include a receipt of the shipping charge with the defective item; this helps us greatly. If you choose not to replace the product, we normally refund the cost of the item and the return shipping. We will credit the amount to whichever method of payment you used.

We offer a one-year limited warranty on all Emmanuel Berberian string instruments we sell (violins, violas, cellos and basses), from the date of purchase. Any Emmanuel Berberian brand string instrument purchased from Allegro Music Center that proves defective in materials or workmanship in the first year may be returned for repair or replacement, free of charge, including shipping costs both ways. Our luthier will inspect instruments on a case-by-case basis and assess whether the damage is due to defective materials and workmanship. Allegro Music Center reserves the right to determine whether an instrument qualifies for warranty coverage, as this warranty does not cover normal wear and tear, abuse or improper care of the instrument.

All other string instruments and non-string instruments are covered by their respective manufacturer's warranty.

Order Cancellation:

If you cancel the order after shipment, you will be responsible for both the shipping and handling charges and the shipping charges for return. The shipping and handling charges are not refundable.

Return Procedures:

  1. Please call us at 1-877-768-7287 to obtain a Return Authorization Number. You will need to write the Return Authorization Number on both the Return Shipping Label as well as the Return Form.
  2. Fill out the Return Form included with your shipment. If necessary, you can also print the online version of our Return Form.
  3. Package the item(s) carefully and with the appropriate padding. Be sure to include the Return Form with your returned item(s).
    • Do not write or tape anything on the original item.
    • Any bows returned should be untightened, otherwise you may be responsible for the cost of damage to the bow hair.
    • Make sure that any of the original shipping labels on the outside of the box are crossed out or removed.
  4. Seal the box well and either legibly print or affix a return label with our address (including the Return Authorization Number) to the outside of the box.
  5. You may ship your package back to us via UPS, FedEx or United States Postal Service. We suggest that you use UPS or FedEx as packages are tracked from the shipping point to our store. We also suggest that you insure your package for its full value. You will be responsible for return shipping charges unless your product was damaged, defective or was shipped in error.

Please address your return to: Allegro Music Center
RA# (your RA#)
6869 SW 8th Street
Miami, FL 33144